FAQs
IS THIS A SECURE WEBSITE?
YES! This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times.
HOW DO I CREATE AN ACCOUNT AND PLACE AN ORDER?
It's easy, once you've put an item in your cart, click the "Checkout" button and follow the prompts. If you already have an account, you can login. If this is your first time, or you don't have an account, just check out as a guest and we'll give you an opportunity to create an account after you've checked out.
HOW DO I CHECK THE STATUS OF MY ORDER?
To check the status of an existing order, please call 801.235.7065 between 9:00 am-5:00 pm MST or email us at shop@wadsworthmodern.com.
DO I PAY TAXES?
Wadsworth Modern is only required to collect sales tax on orders shipping to Utah.
HOURS/LOCATION FOR WADSWORTH MODERN
Contact us to make an appointment to visit our showroom in Vineyard, Utah (Orem Area) or to place an order via telephone. Business hours, Monday through Friday 9:00 am-5:00 pm MST.
CAN I RETURN A PRODUCT?
Upon delivery please inspect all items and packaging. If there are issues regarding your shipment, contact us within three (3) days of delivery. Wadsworth Modern will assist you in making sure your order is right in the event you receive incorrect, defective or damaged product. If you choose to return any product you will be subject to a minimum 25% of the purchase price restocking fee. The customer will be responsible for return shipping and delivery. We cannot except returns or exchanges on custom and special orders. Click here for more information for cancellations, returns, or exchanges.
WHAT ARE MY SHIPPING COSTS?
The value of your order will determine your shipping costs. For shipping rates, click here.
WHEN CAN I EXPECT MY ORDER?
Orders from our warehouse in Utah will typically arrive anywhere in the continental U.S. within time noted in each product description. Deliveries are made Monday-Friday during regular business hours.
HOW IS MY ORDER SHIPPED?
For smaller items we use FedEx ground or UPS. All other larger items will be shipped via freight carriers during standard business hours. Commercial orders are delivered curbside or loading dock, if applicable. For special circumstances, please call us at 801.235.7065 to place your order.
IS ASSEMBLY REQUIRED?
On most items some assembly is required and installation is needed. Electrical and plumbing may be required as well. All non custom items ship with instructions and we are available for questions.
DO YOU SHIP TO CANADA?
Yes, but please call 801.235.7065 for assistance. We cannot expedite delivery to Canada.
CAN YOU SHIP ORDERS INTERNATIONALLY?
Wadsworth Modern ships only within the continental United States. You may have your order shipped to a freight forwarder of your choosing for shipment overseas by entering the freight forwarder's address in the "Enter Shipping Address" section of the checkout process.
For complete delivery options and shipping rates, click here.
CAN I GET MATERIAL SWATCHES?
Material swatches are available for our products and can be requested from Wadsworth Modern by contacting us.
